Leak in motherboard, losing information

I work for a medical equipment manufacturer; we make vascular testing equipment that does stuff like Doppler arterial pressures, pulse volume recordings, photoplethysmography pressures, and ultrasound. Anyway, there's a plain old Intel 3ghz computer inside the chassis of this thing and since I'm the IT manager for the internal company sometimes I help out with service calls.

The service manager forwarded me a call last week with a warning of "This guy is an asshole". I took the call and tried to figure out what his problem was.

His problem was, as best as he could tell, as follows.
"I think you might have scratched it when you replaced the CMOS battery last week when we sent it back. I think there is a leak in the motherboard and it's losing information."

I just had him send it back. We got it in and nothing is wrong with the computer. What do I do, /comp/?

>>1
Tell him the computer went through a scalable paradigm shift that will boost productivity by up to 10% or more.

>>2
Also include XML and AJAX somewhere.

Ask him about the actual symptoms, instead of what 'he thinks'?

tell him dude you're getting a dell.

Send it back and tell him that you repaired the crack and stopped the leak with cooling gel.

>>6
i support this.  maybe add some details about the nature of the crack, ala >>2 and >>3