>>97
Look at how the iPhone was always intended to be controlled completely by Apple. Apple locked the iPhone to stop unblessed iPhone software from entering it. To unlock the iPhone, users only needed to take it to their local iPhone unlocker. Users didn't need any technical knowledge to perform this feat.
The point is that users can do something similar with free software: if it doesn't work how you want it to work, you go to your local software programmer and pay him to fix it.