Name: Chris1 2009-03-24 7:02
It appears that Symantec/Norton is up to their old tricks again
Censoring any person be it a paying customer or not, that asks them a direct viable question on their forums relating to one of their most recent blunders, the release of their Update V.16.5.0.134 & V.16.5.0.135.
As of this post I have now been Banned from the Norton forums. Like I give a flying Sh_T lol
I will provide you all with my Original Thread Starter (questions) on the Norton forum that was directed toward Mr.Dave_Coleman Symantec Employee prior to him Deleting my thread, Editing It, re posting the Edited version back on the forums minutes later, then deleting another post that I had made In reply, there after forwarding on toward his PM & his Banning of me on the forum :
To Dave_Coleman Regarding The 16.5 Update
Chris1
Regular Contributor
Posts: 68
03-23-2009 06:02 PM
Chris1
Message 1 of 1
Viewed 1 time
This question is directed to Mr.Dave_Coleman, no one else need reply in this thread outside of him.
What is Symantec doing to rectify Error 8921,246 & Error 8921,301 that some users of your product are receiving?
Symantec you have paying customers that expect to receive what they pay for, that is a FULLY OPERATIONAL PRODUCT!
Above as you can view was my original post in the thread that I started on that forum.
A minute there after posting such, I find that my original thread was DELETED entirely, then miraculously reappears being Edited for Symantecs liking, by whom you ask, Dave_Coleman of course. This along with a follow up post by the Norton forums so called Guru cgoldman.
Re: Regarding The 16.5 Update
What is Symantec doing to rectify Error 8921,246 & Error 8921,301 that some users of your product are receiving?
Symantec you have paying customers that expect to receive what they pay for, that is a FULLY OPERATIONAL PRODUCT!
Message Edited by Dave_Coleman on 03-23-2009 06:24 PM
Note : The above post being Edited 3 times in total. 2 times by Dave_Coleman and once as it is show now by Tim_Lopez to further cover their Dave_Coleman tracks lol
>Message Edited by Tim_Lopez on 03-23-2009 07:04 PM<
Next Norton forums Guru cgoldman appears out of the blue with a reply in my thread:
cgoldman Spyware Scolder*Guru
Spyware Scolder
Posts: 643
03-23-2009 06:33 PM
cgoldman
Message 2 of 2
Symantec are working with me to isolate causes of these errors. It requires a programme to be written which will acquire data from one or both of my two affected machines (the other 5 do not suffer this particular problem although 1 of the 5 is unable to update to 16.5).
Meanwhile, if you refer to any of the three threads that relate to these error msgs you will see that there is a new temporary workaround suggestion. This is somewhat easier to implement than the 1st workaround and applies where users have a router with a hardware firewall. The suggestion is that you retest having disabled the hardware firewall. Of course I quite understand if you do not wish to do so, and in that event you may of course await for any solution to be patched in due course.
I then re post as below :
WTF is going on here? My original Thread/Post and Its Title is being changed by Mr.Dave_Coleman with out him even aswering the questions that have been directed to him by me?
Furthermore cgoldman what part of the English vocabulary do you NOT understand? This thread that I started Including the questions that I have asked where directed at Mr.Dave_Coleman and NOT you!
cgoldman are you actually Mr.Dave_Coleman that is using a different nick on this forum or not?
Poof with in seconds the above post of mine in that thread is DELETED.
I then receive a PM. I veiw the Pm and It Is from guess who, Mr.Dave_Coleman.
It states :
16.5 Update
From: Symantec Employee Dave_Coleman
Date: 03-23-2009 06:31 PM
Hi Chris1,
There is no need to call anyone out by name on the forums. This is an open community forum and is available for anyone from Symantec to reply. If you wanted to message someone directly, please use the Private Message feature as I am using now. I have edited your post to remove my name from the message.
Unfortunatly, I have no answer for your question; But I will pass it along to another employee and I would expect them to get back to you within 24 hours. If you would like a swifter response, perhaps Tech Support can help you.
Cheers,
Dave
Now isn't that just sweet, Mr.Dave_Coleman Symantec Employee Beta Test Manager of
Symantec Corporation sends me a PM regarding the Edit that he made to my thread and post.
I then send Mr.Dave_Coleman a reply back that states :
You & I both know that the problem with your Live Update not functioning properly where as your customers are receiving Error 8921.301 originates from Symantecs end and NOT the user.
He receives my PM and then he Ban's my Ass from the Norton forum a split second later lol.
We're sorry, but you have been banned from using this site.
Now readers of this post, please tell me that the above is NOT Censorship at Its Best lol
(Norton) did finally man up about PIFTS.EXE, but that was only thereafter they where forced into doing so, and realized that they where wrong in the first place by not being forthcoming to their paying customers.
My point being is that Norton is not at all honest with its customers unless they are forced into a situation that places their backs up against the wall.
They remain to Censor by way of deleting or Editing posts of others to their liking as well as Banning people as they did to I earlier today from their forum when it was asked of them to produce a simple and honest answer!
Paying customers deserve better.
Paying customers also deserve a fully functional application!
The PIFTS/EXE file was issued for users of Norton 2006/2007 products relating to Live Update problems.
The recent Norton updates being V.16.5.0.134 & V.16.5.0.135 gives "some" Norton customers the Error 8921,301 or Error 8921,246,.
The above mentioned Errors relate directly to a Live a Update issue, meaning it is a server problem which is not allowing http connections, hence the application is Not Completely Functional!
This is a major bug that has to be corrected asap how ever Norton does NOT want to talk about it in any way shape or form!
They would rather just cover it up as they tried to do with the PIFTS.EXE fiasco!
What a shame
Censoring any person be it a paying customer or not, that asks them a direct viable question on their forums relating to one of their most recent blunders, the release of their Update V.16.5.0.134 & V.16.5.0.135.
As of this post I have now been Banned from the Norton forums. Like I give a flying Sh_T lol
I will provide you all with my Original Thread Starter (questions) on the Norton forum that was directed toward Mr.Dave_Coleman Symantec Employee prior to him Deleting my thread, Editing It, re posting the Edited version back on the forums minutes later, then deleting another post that I had made In reply, there after forwarding on toward his PM & his Banning of me on the forum :
To Dave_Coleman Regarding The 16.5 Update
Chris1
Regular Contributor
Posts: 68
03-23-2009 06:02 PM
Chris1
Message 1 of 1
Viewed 1 time
This question is directed to Mr.Dave_Coleman, no one else need reply in this thread outside of him.
What is Symantec doing to rectify Error 8921,246 & Error 8921,301 that some users of your product are receiving?
Symantec you have paying customers that expect to receive what they pay for, that is a FULLY OPERATIONAL PRODUCT!
Above as you can view was my original post in the thread that I started on that forum.
A minute there after posting such, I find that my original thread was DELETED entirely, then miraculously reappears being Edited for Symantecs liking, by whom you ask, Dave_Coleman of course. This along with a follow up post by the Norton forums so called Guru cgoldman.
Re: Regarding The 16.5 Update
What is Symantec doing to rectify Error 8921,246 & Error 8921,301 that some users of your product are receiving?
Symantec you have paying customers that expect to receive what they pay for, that is a FULLY OPERATIONAL PRODUCT!
Message Edited by Dave_Coleman on 03-23-2009 06:24 PM
Note : The above post being Edited 3 times in total. 2 times by Dave_Coleman and once as it is show now by Tim_Lopez to further cover their Dave_Coleman tracks lol
>Message Edited by Tim_Lopez on 03-23-2009 07:04 PM<
Next Norton forums Guru cgoldman appears out of the blue with a reply in my thread:
cgoldman Spyware Scolder*Guru
Spyware Scolder
Posts: 643
03-23-2009 06:33 PM
cgoldman
Message 2 of 2
Symantec are working with me to isolate causes of these errors. It requires a programme to be written which will acquire data from one or both of my two affected machines (the other 5 do not suffer this particular problem although 1 of the 5 is unable to update to 16.5).
Meanwhile, if you refer to any of the three threads that relate to these error msgs you will see that there is a new temporary workaround suggestion. This is somewhat easier to implement than the 1st workaround and applies where users have a router with a hardware firewall. The suggestion is that you retest having disabled the hardware firewall. Of course I quite understand if you do not wish to do so, and in that event you may of course await for any solution to be patched in due course.
I then re post as below :
WTF is going on here? My original Thread/Post and Its Title is being changed by Mr.Dave_Coleman with out him even aswering the questions that have been directed to him by me?
Furthermore cgoldman what part of the English vocabulary do you NOT understand? This thread that I started Including the questions that I have asked where directed at Mr.Dave_Coleman and NOT you!
cgoldman are you actually Mr.Dave_Coleman that is using a different nick on this forum or not?
Poof with in seconds the above post of mine in that thread is DELETED.
I then receive a PM. I veiw the Pm and It Is from guess who, Mr.Dave_Coleman.
It states :
16.5 Update
From: Symantec Employee Dave_Coleman
Date: 03-23-2009 06:31 PM
Hi Chris1,
There is no need to call anyone out by name on the forums. This is an open community forum and is available for anyone from Symantec to reply. If you wanted to message someone directly, please use the Private Message feature as I am using now. I have edited your post to remove my name from the message.
Unfortunatly, I have no answer for your question; But I will pass it along to another employee and I would expect them to get back to you within 24 hours. If you would like a swifter response, perhaps Tech Support can help you.
Cheers,
Dave
Now isn't that just sweet, Mr.Dave_Coleman Symantec Employee Beta Test Manager of
Symantec Corporation sends me a PM regarding the Edit that he made to my thread and post.
I then send Mr.Dave_Coleman a reply back that states :
You & I both know that the problem with your Live Update not functioning properly where as your customers are receiving Error 8921.301 originates from Symantecs end and NOT the user.
He receives my PM and then he Ban's my Ass from the Norton forum a split second later lol.
We're sorry, but you have been banned from using this site.
Now readers of this post, please tell me that the above is NOT Censorship at Its Best lol
(Norton) did finally man up about PIFTS.EXE, but that was only thereafter they where forced into doing so, and realized that they where wrong in the first place by not being forthcoming to their paying customers.
My point being is that Norton is not at all honest with its customers unless they are forced into a situation that places their backs up against the wall.
They remain to Censor by way of deleting or Editing posts of others to their liking as well as Banning people as they did to I earlier today from their forum when it was asked of them to produce a simple and honest answer!
Paying customers deserve better.
Paying customers also deserve a fully functional application!
The PIFTS/EXE file was issued for users of Norton 2006/2007 products relating to Live Update problems.
The recent Norton updates being V.16.5.0.134 & V.16.5.0.135 gives "some" Norton customers the Error 8921,301 or Error 8921,246,.
The above mentioned Errors relate directly to a Live a Update issue, meaning it is a server problem which is not allowing http connections, hence the application is Not Completely Functional!
This is a major bug that has to be corrected asap how ever Norton does NOT want to talk about it in any way shape or form!
They would rather just cover it up as they tried to do with the PIFTS.EXE fiasco!
What a shame