MY CUP HOLDER IS BORKED

So it seems my cd/dvd player on my computer has died. Not completely dead though, the little lamp still blinks but that's about it. I cant play any form of media on it, nothing happens. And the only way I can oped the tray is by force by sticking a paperclipp into that tiny hole on the front and pulling it out.

Halp?

Is it hardware broked or software broked?

>>2
I have no idea. I'm an idiot when it comes to computers.

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