Name: The Cozz 2012-09-30 19:15
This scum company deleted my account for no reason...
http://www.change.org/petitions/magic-jack-lp-stop-terminating-accounts-without-justification
Please wait for a site operator to respond.
You are now chatting with 'Joan'
Your Issue ID for this chat is LTK554081834103X
Joan: Hello, how may I help you?
Bent: I'm unable to make calls from my number and i'm unable to view my device on my online account??
Bent: and you help me
Joan: May i have your magicjack number please so i can check?
Bent: (304) 591-8303
Joan: Thank you.
Joan: Please wait while I check that for you
Bent: have you been able to locate any information??
Joan: Thank you for waiting, may i know if the magijcack with you right now>
Bent: yes the unit is plugged in at my router
Bent: i've restarted my entire network and i get a recording "network error, try again later"
Joan: May I know if the three lights lit on your magicjack device right now?
Bent: yes...one is green and the other is blinking orange
Joan: May I know what exact error message you hear when placing a call please?
Bent: "Sorry there is a system error, please try again later
Joan: Please try to unplug the magijcack device and re plug it back to the other port of your computer please.
Bent: ok i placed the device in another port and turned the power on and back off
Bent: tried to make a call same "system error message"
Joan: please click here and follow the set up
Bent: yes that is exactly how my device is set up
Joan: Okay
Joan: pleasetry to make a test call
Bent: yes same "system error" message
Joan: PLease plug the magicjack device on the usb port of your computer
Bent: ok
Joan: Thank you
Bent: it brings up a renewal option window
Bent: I purchased a 5 year plan
Bent: is there something wrong with my account??
Joan: As I have checked it here Service Began: 02/27/2012 and License Expires: 09/07/2012
Bent: why did it expire?
Joan: Bent, may i ask how many call do you have or dialled in a day please?
Bent: my wife and use this phone to call ONLY our parents...two numbers
Bent: we purchased your service to keep our cell phone bill down
Joan: May I know how many times you dial a number in a day please?
Bent: 3-5 times a day at the MOST
Joan: One moment please...
Bent: ok
Joan: This account with the magicjack has been tagged to have violated the Terms of service,,
Joan: as per Terms of Service and Software License Agreement for magicJack, LP and YMAX Communications Corporation. http://www.magicjack.com/tos/
Joan: 6. Proper Use : f magicJack, LP and/or magicJack VocalTec Ltd., and/or YMax Communications Corporation sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack and/or magicJack Plus device or magicJack APP customer usage, or a customer who calls more than 50 different telephone numbers per day, or a customer who forwards calls from their magicJack and/or magicJack PLUS device and/or magicJack APP to a non-magicJack number for longer than a two week consecutive period, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack and/or magicJack Plus device and/or Software and/or magicJack APP immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us.
Joan: --- There is nothing you can do to reverse the action ---
Bent: Well if you are going to claim that I violated your terms of service I would like documentation that demonstrates that this in fact happened/
Bent: If you arbitrarily shut off my account with no evidence of any violation, then you are in breach of contract
Bent: I want to be provided proof of violation of the "excessive use" clause in your terms of service. If you cannot provide any such proof, then I insist that my account be reactivated.
Joan: Brent, our system has detected that this account has violated the terms of service of magicjack which is the #6. proper use
Bent: The terms of service have not been violated and you are not responding to my request for documentation.
Bent: Who is the company contact for service of legal process?
Bent: You are required to provide that information by law.
Joan: please click here
Bent: I have repeatedly asked you to provide me with documentation of your claims of violations of TOS, which you have refused to provide.
Joan: You may check on your my.magicjack.com account for your call lohs..
Bent: my call logs are not available on my account page
Joan: in there you may check how many calls you does i a day.. since we have seen or detected that you have violated the term sof service of magicjack.
Bent: I have read numerous complains that this is a common problem, is there any further information that you can provide to solve this problem?
Joan: --- Block for HU ---
Joan: This account with the magicjack has been tagged to have violated the Terms of service,,
Joan: as per Terms of Service and Software License Agreement for magicJack, LP and YMAX Communications Corporation. http://www.magicjack.com/tos/
Joan: 6. Proper Use : f magicJack, LP and/or magicJack VocalTec Ltd., and/or YMax Communications Corporation sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack and/or magicJack Plus device or magicJack APP customer usage, or a customer who calls more than 50 different telephone numbers per day, or a customer who forwards calls from their magicJack and/or magicJack PLUS device and/or magicJack APP to a non-magicJack number for longer than a two week consecutive period, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack and/or magicJack Plus device and/or Software and/or magicJack APP immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us.
Joan: --- There is nothing you can do to reverse the action ---
Joan: There is nothing you can do to reverse the action because you violated the Terms of service.
http://www.change.org/petitions/magic-jack-lp-stop-terminating-accounts-without-justification
Please wait for a site operator to respond.
You are now chatting with 'Joan'
Your Issue ID for this chat is LTK554081834103X
Joan: Hello, how may I help you?
Bent: I'm unable to make calls from my number and i'm unable to view my device on my online account??
Bent: and you help me
Joan: May i have your magicjack number please so i can check?
Bent: (304) 591-8303
Joan: Thank you.
Joan: Please wait while I check that for you
Bent: have you been able to locate any information??
Joan: Thank you for waiting, may i know if the magijcack with you right now>
Bent: yes the unit is plugged in at my router
Bent: i've restarted my entire network and i get a recording "network error, try again later"
Joan: May I know if the three lights lit on your magicjack device right now?
Bent: yes...one is green and the other is blinking orange
Joan: May I know what exact error message you hear when placing a call please?
Bent: "Sorry there is a system error, please try again later
Joan: Please try to unplug the magijcack device and re plug it back to the other port of your computer please.
Bent: ok i placed the device in another port and turned the power on and back off
Bent: tried to make a call same "system error message"
Joan: please click here and follow the set up
Bent: yes that is exactly how my device is set up
Joan: Okay
Joan: pleasetry to make a test call
Bent: yes same "system error" message
Joan: PLease plug the magicjack device on the usb port of your computer
Bent: ok
Joan: Thank you
Bent: it brings up a renewal option window
Bent: I purchased a 5 year plan
Bent: is there something wrong with my account??
Joan: As I have checked it here Service Began: 02/27/2012 and License Expires: 09/07/2012
Bent: why did it expire?
Joan: Bent, may i ask how many call do you have or dialled in a day please?
Bent: my wife and use this phone to call ONLY our parents...two numbers
Bent: we purchased your service to keep our cell phone bill down
Joan: May I know how many times you dial a number in a day please?
Bent: 3-5 times a day at the MOST
Joan: One moment please...
Bent: ok
Joan: This account with the magicjack has been tagged to have violated the Terms of service,,
Joan: as per Terms of Service and Software License Agreement for magicJack, LP and YMAX Communications Corporation. http://www.magicjack.com/tos/
Joan: 6. Proper Use : f magicJack, LP and/or magicJack VocalTec Ltd., and/or YMax Communications Corporation sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack and/or magicJack Plus device or magicJack APP customer usage, or a customer who calls more than 50 different telephone numbers per day, or a customer who forwards calls from their magicJack and/or magicJack PLUS device and/or magicJack APP to a non-magicJack number for longer than a two week consecutive period, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack and/or magicJack Plus device and/or Software and/or magicJack APP immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us.
Joan: --- There is nothing you can do to reverse the action ---
Bent: Well if you are going to claim that I violated your terms of service I would like documentation that demonstrates that this in fact happened/
Bent: If you arbitrarily shut off my account with no evidence of any violation, then you are in breach of contract
Bent: I want to be provided proof of violation of the "excessive use" clause in your terms of service. If you cannot provide any such proof, then I insist that my account be reactivated.
Joan: Brent, our system has detected that this account has violated the terms of service of magicjack which is the #6. proper use
Bent: The terms of service have not been violated and you are not responding to my request for documentation.
Bent: Who is the company contact for service of legal process?
Bent: You are required to provide that information by law.
Joan: please click here
Bent: I have repeatedly asked you to provide me with documentation of your claims of violations of TOS, which you have refused to provide.
Joan: You may check on your my.magicjack.com account for your call lohs..
Bent: my call logs are not available on my account page
Joan: in there you may check how many calls you does i a day.. since we have seen or detected that you have violated the term sof service of magicjack.
Bent: I have read numerous complains that this is a common problem, is there any further information that you can provide to solve this problem?
Joan: --- Block for HU ---
Joan: This account with the magicjack has been tagged to have violated the Terms of service,,
Joan: as per Terms of Service and Software License Agreement for magicJack, LP and YMAX Communications Corporation. http://www.magicjack.com/tos/
Joan: 6. Proper Use : f magicJack, LP and/or magicJack VocalTec Ltd., and/or YMax Communications Corporation sees excessive use, including but not limited to, a customer whose usage is twenty (20) times more than the average magicJack and/or magicJack Plus device or magicJack APP customer usage, or a customer who calls more than 50 different telephone numbers per day, or a customer who forwards calls from their magicJack and/or magicJack PLUS device and/or magicJack APP to a non-magicJack number for longer than a two week consecutive period, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicJack and/or magicJack Plus device and/or Software and/or magicJack APP immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us.
Joan: --- There is nothing you can do to reverse the action ---
Joan: There is nothing you can do to reverse the action because you violated the Terms of service.