Name: Anonymous 2009-04-19 20:57
Keep in mind that I already contacted Tiger direct the people who sold me the Acer monitor and they paid for my return but this is how the conversation with Acer, the same company I had BIOS trouble with, went. They refused to help at all.
______________________start_____________________________
I just ordered one of you monitors and after having it on and functioning perfectly all of a sudden a yellow streak appeared from top to bottom near the left side of the monitor. The rest of the picture is fine yet there is this yellow streak. I have tried turning it off and on I have tried unplugging it and plugging it back in I even tried turning it on with out the cable and the yellow streak is still there. Is there anything I can do to fix this or am I going to have to ship it back and get a new one?
Also I don't want to have to pay shipping for this 23" monitor that I already paid for!
-Thanks
____________1 day later_________________
Dear ******,
Thank you for contacting Acer America. I’ll be happy to assist you.
I understand that you are facing an issue with the monitor.
It is extremely hard to determine the exact cause from the information you have provided.
With this in mind, could you please give more detailed information about the issue/error message if any or any other information that you think may help us to help you
=>Please test your monitor on another computer.
=>Do a power Drain.
Remove all the cables from the monitor.
Hold down the power button for 15-20 sec.
Reconnect the power cable and signal cable.
In order to assist you better and ensure you get the complete and full support for the product that you own we would like to have your product registered with our database, please help us with these information to complete the registration process.
1. Complete Name:
2. E-mail Address:
3. Complete Address: (including Street address, Country, City, State and zip code)
4. Home Phone Number:
5. Work Phone Number:
6. Store Purchased From:
7. Purchase Date:
8. Price:
9. Model Number:
10. Serial Number:
With these information we would be in a better position to help you out.
For further clarifications please feel free to visit our web site http://www.acer.com/
Have a great day!
Respectfully,
Acer America
Online Technical Support
______WHAT THE HELL_____________________
one I just told them what was wrong two I already gave them ALL of that info when I joined the Acer tech support help center or what ever they call it
_______My response___________________
OK I have tried
testing the monitor on another computer.
I did a power Drain.
I removed all the cables from the monitor.
I held down the power button for 15-20 sec.
I reconnected the power cable and signal cable.
And the problem is still there
Here is my info
=============INFO===============
no info for 4chan :)
ALSO I DO NOT WANT TO PAY TO SEND BACK A FAULTY PRODUCT I ORDERED. I WANT MY MONEY BACK.
-Thanks
_________Two days later___________________
Dear ******,
Thank you for contacting Acer America. I’ll be happy to assist you with the issue regarding monitor display.
While going through your system record in our database, we came to know that your system is in warranty.
I have registered your product with our database.
Check whether you are experiencing this issue in the BIOS screen.
To enter BIOS press F8 while booting.
____WHAT THE FUCK____ {OK this bit here they just said makes NO FUCKING SCENE AT ALL! I just told them the issue was happening with the monitor unplugged so why they think looking at the Bios screen would be any different baffles me -there would be NO scenario were to bios would show up differently unless you had bios that some how used a separate video card ...yeah so pretty much at this point is when I get real pissed off I'm figuring that they are just waiting for my 30 day warranty runs out}
For better understanding of the issue please provide us the information after doing the troubleshooting steps provided below.
1) Please check the cables properly and check whether its plugged properly, If you are able to check it with new cable you can identify whether its a cable issue or not?
2) Do a power reset with your monitor?
Follow these steps to complete a ‘power reset' of the monitor.
-Verify that the power cord is plugged both into the unit and an electrical socket. {WHY DO THESE PEOPLE LIVE!?!?}
-If it is plugged into a power strip or surge protector verify that the power strip or surge protector is turned on.
-Try another power outlet.
-Unplug the power cable from the unit, hold the power button on the unit down for 30 seconds. Release the power button and plug the power cord back into the unit. Try to turn it back on.
{They should have added make sure your in your house not a box and that you are at a computer not a dead dog}
If the unit has power but does not boot into Windows:
{...what dose the monitor have to do with booting into windows :( ? }
-Turn the unit off and unplug the power cord from the unit.
-Hold the power button on the unit down for 30 seconds.
-Release the power button and plug the power cord back into the unit.
-Turn the unit on.
3) After the power reset, plug the power cord back to the unit (don't plug the VGA cable) and ON the monitor and see whether any message is coming on the monitor screen like no signal or something like that?
Please let us inform after performing and confirming the above mentioned steps.
Please make a note of the SR(Service request) No# mentioned below for further reference
SR No# : *******
For further clarifications please feel free to visit our web site http://Acer.com/
Have a great day!
Respectfully,
Acer America
Online Technical Support
_______My response__________________________
Its not a cable issue because when I unplug the monitor from the PC it still has the yellow line so its a problem with the monitor.
I have tried the "power reset" and the problem is still there.
_____________________later that day___________
Dear ******,
Thank you for contacting Acer America. I’ll be happy to assist you with this issue.
I understand that you are facing issues with the monitor of your computer.
{YAY they finaly figured it out! There is still hope for humanity!}
I have verified the Serial Number as ************ and found that the monitor is in warranty and registered.
If you are interested, we can pull your computer for depot repair. However on service if it is found that the issue is a user induced issue, we are extremely sorry to tell that Acer cannot give warranty advantages.
{They are very sorry for making me pay to fix a problem in there products ... oh how sad}
That means you will have to pay for the service and parts replaced, if the issue is a user induced issue. Please note that you have to pay one-way shipping charge for making a depot repair.
Please give us a confirmation email, if you are interested to place the unit for a depot repair. We shall do the need full after receiving the confirmation email.
Please make a note of your Service Request ID: ***** and Express Service ID: 1****** , for any assistance is future.
For further clarifications, please feel free to visit our web site: http://www.acer.com
Have a great day!
Respectfully,
Acer America
Online Technical Support
___________________My response_______________
Unfortunately, your product has not performed well because of faults in manufacturing and or your delivery service. I am disappointed because you will not accept the fact that this product I ordered was faulty. You refuse to offer immediate services and instead wish to wait until the warranty covered by your company runs out so that you may say "I'm sorry I cant help you with this problem because your products warranty has ran out". The product does not work properly, the service was not performed correctly, and your company misrepresents its self.
I felt I should inform you of these issue before I send my letter of compliant to my local Better Business bureau.
- Have a nice day
{ I was pissed }
_________________end_________________
I thought others should know
______________________start_____________________________
I just ordered one of you monitors and after having it on and functioning perfectly all of a sudden a yellow streak appeared from top to bottom near the left side of the monitor. The rest of the picture is fine yet there is this yellow streak. I have tried turning it off and on I have tried unplugging it and plugging it back in I even tried turning it on with out the cable and the yellow streak is still there. Is there anything I can do to fix this or am I going to have to ship it back and get a new one?
Also I don't want to have to pay shipping for this 23" monitor that I already paid for!
-Thanks
____________1 day later_________________
Dear ******,
Thank you for contacting Acer America. I’ll be happy to assist you.
I understand that you are facing an issue with the monitor.
It is extremely hard to determine the exact cause from the information you have provided.
With this in mind, could you please give more detailed information about the issue/error message if any or any other information that you think may help us to help you
=>Please test your monitor on another computer.
=>Do a power Drain.
Remove all the cables from the monitor.
Hold down the power button for 15-20 sec.
Reconnect the power cable and signal cable.
In order to assist you better and ensure you get the complete and full support for the product that you own we would like to have your product registered with our database, please help us with these information to complete the registration process.
1. Complete Name:
2. E-mail Address:
3. Complete Address: (including Street address, Country, City, State and zip code)
4. Home Phone Number:
5. Work Phone Number:
6. Store Purchased From:
7. Purchase Date:
8. Price:
9. Model Number:
10. Serial Number:
With these information we would be in a better position to help you out.
For further clarifications please feel free to visit our web site http://www.acer.com/
Have a great day!
Respectfully,
Acer America
Online Technical Support
______WHAT THE HELL_____________________
one I just told them what was wrong two I already gave them ALL of that info when I joined the Acer tech support help center or what ever they call it
_______My response___________________
OK I have tried
testing the monitor on another computer.
I did a power Drain.
I removed all the cables from the monitor.
I held down the power button for 15-20 sec.
I reconnected the power cable and signal cable.
And the problem is still there
Here is my info
=============INFO===============
no info for 4chan :)
ALSO I DO NOT WANT TO PAY TO SEND BACK A FAULTY PRODUCT I ORDERED. I WANT MY MONEY BACK.
-Thanks
_________Two days later___________________
Dear ******,
Thank you for contacting Acer America. I’ll be happy to assist you with the issue regarding monitor display.
While going through your system record in our database, we came to know that your system is in warranty.
I have registered your product with our database.
Check whether you are experiencing this issue in the BIOS screen.
To enter BIOS press F8 while booting.
____WHAT THE FUCK____ {OK this bit here they just said makes NO FUCKING SCENE AT ALL! I just told them the issue was happening with the monitor unplugged so why they think looking at the Bios screen would be any different baffles me -there would be NO scenario were to bios would show up differently unless you had bios that some how used a separate video card ...yeah so pretty much at this point is when I get real pissed off I'm figuring that they are just waiting for my 30 day warranty runs out}
For better understanding of the issue please provide us the information after doing the troubleshooting steps provided below.
1) Please check the cables properly and check whether its plugged properly, If you are able to check it with new cable you can identify whether its a cable issue or not?
2) Do a power reset with your monitor?
Follow these steps to complete a ‘power reset' of the monitor.
-Verify that the power cord is plugged both into the unit and an electrical socket. {WHY DO THESE PEOPLE LIVE!?!?}
-If it is plugged into a power strip or surge protector verify that the power strip or surge protector is turned on.
-Try another power outlet.
-Unplug the power cable from the unit, hold the power button on the unit down for 30 seconds. Release the power button and plug the power cord back into the unit. Try to turn it back on.
{They should have added make sure your in your house not a box and that you are at a computer not a dead dog}
If the unit has power but does not boot into Windows:
{...what dose the monitor have to do with booting into windows :( ? }
-Turn the unit off and unplug the power cord from the unit.
-Hold the power button on the unit down for 30 seconds.
-Release the power button and plug the power cord back into the unit.
-Turn the unit on.
3) After the power reset, plug the power cord back to the unit (don't plug the VGA cable) and ON the monitor and see whether any message is coming on the monitor screen like no signal or something like that?
Please let us inform after performing and confirming the above mentioned steps.
Please make a note of the SR(Service request) No# mentioned below for further reference
SR No# : *******
For further clarifications please feel free to visit our web site http://Acer.com/
Have a great day!
Respectfully,
Acer America
Online Technical Support
_______My response__________________________
Its not a cable issue because when I unplug the monitor from the PC it still has the yellow line so its a problem with the monitor.
I have tried the "power reset" and the problem is still there.
_____________________later that day___________
Dear ******,
Thank you for contacting Acer America. I’ll be happy to assist you with this issue.
I understand that you are facing issues with the monitor of your computer.
{YAY they finaly figured it out! There is still hope for humanity!}
I have verified the Serial Number as ************ and found that the monitor is in warranty and registered.
If you are interested, we can pull your computer for depot repair. However on service if it is found that the issue is a user induced issue, we are extremely sorry to tell that Acer cannot give warranty advantages.
{They are very sorry for making me pay to fix a problem in there products ... oh how sad}
That means you will have to pay for the service and parts replaced, if the issue is a user induced issue. Please note that you have to pay one-way shipping charge for making a depot repair.
Please give us a confirmation email, if you are interested to place the unit for a depot repair. We shall do the need full after receiving the confirmation email.
Please make a note of your Service Request ID: ***** and Express Service ID: 1****** , for any assistance is future.
For further clarifications, please feel free to visit our web site: http://www.acer.com
Have a great day!
Respectfully,
Acer America
Online Technical Support
___________________My response_______________
Unfortunately, your product has not performed well because of faults in manufacturing and or your delivery service. I am disappointed because you will not accept the fact that this product I ordered was faulty. You refuse to offer immediate services and instead wish to wait until the warranty covered by your company runs out so that you may say "I'm sorry I cant help you with this problem because your products warranty has ran out". The product does not work properly, the service was not performed correctly, and your company misrepresents its self.
I felt I should inform you of these issue before I send my letter of compliant to my local Better Business bureau.
- Have a nice day
{ I was pissed }
_________________end_________________
I thought others should know