Name: 4ct !3lWjo8kf8k 2013-03-07 15:42
Welcome to the future of xbox and playstation gaming, always online DRM and unplayable without the internet...SimCity is having issues right now and majority of people are unable to play the game.
One user was understandably frustrated with this and tried to ask a refunding citing the official EA press release which said “if you regrettably feel that we left you down, you can of course request a refund for your order.”
The customer service representative acknowledged the press release but then later added “it is also the our discretion to process a refund.”
Not only that he also mentioned that if the user tries to dispute it, his “account will be banned.”
You can check the screen grab of the conversation below. This was posted on the EA forums.
http://forum.ea.com/eaforum/posts/list/9338300.page